BBB of North Alabama Warns Accredited Businesses & Employees of Microsoft Phone Scam
How does the scam work? The caller impersonates a microsoft representative and claims there is a serious virus or issue with the consumer’s computer. The caller may warn that if the problem is not solved, the computer will become unusable. In more recent calls, they have claimed that the individual receiving the call has had their account hacked into and bogus messages with viruses attached are being sent out to others in their name. To “fix” the problem, the consumer is directed to visit a website or download a program that gives the caller remote access to log in to the computer. In some cases, the consumer is then offered a preventative service for a fee. The scam: The caller does not work for Microsoft. Never give personal or financial information to an unsolicited caller. Don’t agree to purchase over the phone.
-Report fraudulent activity: Complaints can be filed with the Federal Trade Commission at www.ftc.gov.Internet and e-mail scams can be reported to the Internet Crime Complaint Center at www.ic3.gov.Complaints about a specific business can be filed at www.bbb.org.
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